More on Yahoo & eCommerce 2.0

21 09 2007

Just saw an excellent article on ReadWriteWeb about Yahoo & eCommerce 2.0. Since starting with Second Rotation, is especially poignant for me. We’re actually building a tremendously simplified used consumer electronics buyback service for the purposes of keeping these materials out of landfills, basically sitting right atop eBay, (and others).

We collect data on point and trend individual SKU liquidity from eBay and several other sources, and then use it to basically make selling as simple as 5 Y/N questions, and putting a 1-4 star condition rating on. We then cut you a check, so you’re done, and then _we_ deal with all the hassles of actually using the backend, (i.e. eBay).

For the 1/30 folks who actually sell on eBay on an active basis, (1/125 on a registered basis), they remain an excellent choice to go directly to, just as some folks like to go back and play with the raw database to get ultimate optimization.

For the 29/30 who, whether they could or not, as a practical matter just _don’t_ sell on eBay, (i.e. it’s too much of a hassle for the reward they’re expecting) there’s a great opportunity for companies like us to be able to create much more value by much better matches between user experience and the bits and bites behind.

Nice piece, Richard! :)



MR: Top 10 Video Properties & Streaming Stats

25 10 2006

Actually, what I find most interesting here is why MLB’s streams / streamer are so low in comparison to the others. Is it a format issue, (length of stream)? Integration / focus? Too tight a concentration on a single content type? Can’t be that it’s avail on TV, as that would affect Time Warner, as well. Well, since I’ve never gone to the MLB site, s’pose I’ll have to go check it out… :)

Top 10 Video Properties Ranked by Unique U.S. Streamers July 2006 (Total U.S. - Home/Work/University Locations)

Property

Unique U.S. Streamers

(000)

Streams Initiated by U.S. Users (MM)

Share of Total Internet Streams

Streams per Streamer

Total Internet

106,534

7,182

100%

67.4

Yahoo! Sites

37,934

812

11%

21.4

MySpace

37,422

1,459

20%

39.0

YouTube

30,538

649

9%

21.2

Time Warner Network

25,675

258

4%

10.1

Microsoft Site

16,227

156

2%

9.6

Viacom Digital

14,077

322

4%

22.9

Google Sites

7,520

60

1%

7.9

Ebaums World

7,143

67

1%

9.4

MLB

6,442

30

< 1%

4.6

ROO Group Inc.

5,841

186

3%

31.9

Source: comScore Video Metrix



Follow-Up: AOL’s New Strategy working well

22 09 2006

Very glad to hear that AOL took the “riskier” path, (see prior discussion on my post here and that it’s doing so well for them.

New York - A Time Warner executive said on Tuesday that the media giant’s strategy to offer AOL’s content for free has attracted new users at a faster rate than expected, Reuters reported. Jeffrey Bewkes, Time Warner’s COO, told investors that 40% of the service’s new users were not previously paying subscribers, adding that AOL’s advertising sales have been “very robust.” Bewkes also said that former subscribers were adopting AOL’s free services more quickly than originally predicted, Reuters reported. The company announced its radical change in strategy in early August, all-but abandoning its dial-up Internet model in an attempt to increase its ad revenue by attracting larger numbers of users.

More temporarily here. Unfortunately, since Yahoo keeps expiring their news articles, which really makes for a significant hole in the discussion if one reads one of my prior posts, am sure will be finding a good substitute soon. BTW - note to Yahoo: Please seriously rethink this expiring thing - I know one of the last things you care about anymore is linklove, but for those of us writing about stories you post, you’re really giving us every incentive to find someone else to use / link to / send traffic to. Does that sound like a good long-term strategy for an online media company?



Yahoo debuts improved PPC

7 04 2006

Good for them for adding CTR as an element of PPC ranking, rather than just pure $. Interestingly enough, though I’m sure there are Yahoo ad sales guys choking right now, really should be a big gain all around:

1) For the high-paying advertiser, he’ll only pay now when his offering, (or at least his ad text) is actually relevant to the search occasion itself, thereby improving his odds on the conversion side,*1*

2) For the high-relevance advertiser, he won’t have to keep being held hostage by being outbid by a bunch of less relevant advertisers who just beat him out on bid price.

3) For Yahoo, CTR goes up, as more people find the ads more relevant, which means that their overall revenue goes up - remember, in the standard bid-price only sort, the high bidder gets position #1, but if position #1 is not strongly relevant to the actual search occasion, no one clicks on, and thus not only does Yahoo not get the $1 the poorly-relevant high bidder bid, but they also don’t get a chance to get the $.15 that the highly-relevant, but less-wealthy advertiser bid for the same phrase, so ends up getting nothing. By including CTR, (depending on the degree to which CTR is a contributor, of course) if the high bidder is also the most relevant, Yahoo gets the $1. If not, Yahoo at least gets the $.15, rather than the 0.

4) For the end-user, especially on economically-oriented queries, (mortgage, Viagra, “mesothelioma lawyer”) they get a second set of sources that now become much more valuable to them.

———

*1* Yes, it will mean that he’ll need to start paying more attention to his conversion strategies, rather than just simply firing large sums of money out, and relying as heavily on the laws of big numbers to help, but in the long run, that’s also good for them in terms of improving their ROI.



Yahoo Bans The Little Guy

15 03 2006

It’s been legal in both advertising and just about everywhere else pretty much for as long as anyone can remember, (so long as you tell the truth) but apparently as a result of Mazda actually being, oh intelligent, and bidding on comparisons between the Pontiac Solstice and its Miata, (i.e. “Pontiac vs. Mazda” or “Solstice vs. Miata” - thereby spending only thousands when Pontiac spent millions on product placements to get on The Apprentice last year to get similar results) as of March 1, Yahoo no longer allows companies to bid on their competitors’ trademarks for comparative purposes, even though such “Comparative advertising in itself is proper and legal…” according to Peter Raymond of the law firm Reed Smith in NY.

But don’t worry, if you’re a reseller of the trademarked item you’re good, or, if you’re a comparison site so long as you “provide substantial information about the trademark owner,” golden, just not if you’re one of the parties actually being compared. Hear that, Mr. Dreamer working on the next Great American Gadget? Hear that Mrs. Nutcase trying to offer that truly better, more personalized service when everyone else is cutting back on theirs? No compare with Big Boys for you - NEXT!!!!



The Mforma Seven - Whoops!

2 03 2006

Leaving aside the issue of Yahoo trying to get back at seven folks who obviously have talent and skill, and chose to take that talent & skill somewhere else,*1* is an excellent reminder of making sure to wipe all your personal stuff, (including IM trails that are defaulted “on” in Trillian) before handing that laptop / desktop back over. I actually just modified the settings on my laptop to move the Trillian logs into my normal My Documents folder, so that I will remember to DL and delete when I clean it, rather than leaving them deep beneath the default Trillian Program Files directory, (which I _totally_ wouldn’t remember to pay attention to). Suggest you do the same! :)
——

*1* As is their right if Yahoo wasn’t helping them sufficiently achieve their goals - i.e. Google’s “Everyone should have a chance to make $10M” thing - if you’re a major company making hundreds of millions / billions, and you don’t provide a way for your folks to make life-changing money for company-changing contributions, you’re just asking for your best talent to keep running out the door, and thus for your own company’s competitiveness to continue to fall, eventually to the point where you’ll have to think about bribing your customers to return / continue to use, (and if you don’t think there’s a causal relationship here…).

——–

BTW - Is anyone else hating that WordPress 2.0 keeps changing href’s to xhref’s, even when you’ve turned that option off in the Options tab? I wouldn’t care if either IE or Firefox actually supported xhref’s, but they don’t, so they end up just underlined or colored, and useless! :( ).



Yahoo doesn’t have to become iWon / Lycos

9 02 2006

Oi… it’s iWon all over again… I like the suggestion from Bubble Generation:

Don’t pay people to use search–pay people to help improve Yahoo search. Give anyone a tiny micropayment for a tiny contribution to Y search. Leverage the massively distributed specialization of the edge to improve/filter/rank results.

Don’t know that micropayments is the right vehicle for motivation, nor necessarily that social tagging is the right answer here on the algorithms side, (though it definitely does have merit), but they’re definitely onto something solid about using the Yahoo userbase much more actively, (as I used to use mine at ATW many years ago, all made even more disappointing since Yahoo Search is an ATW derivative).

The short answer really is that Yahoo doesn’t need to offer any more incentive than actually really working with and then delivering ideas from their customers on how to make their individual search occasions more relevant to them. Think about how much it’s worth, (in prestige, and, for many, actually in cash) to be listed on a “Top 500 Contributors to Yahoo Search” for the Month / Year. Forget about giving them $1 per 100 searches or a bonus 5000 frequent flyer miles, (whoo-hoo!) or, even better yet, taking the whole iWon playbook and providing entries to a weekly drawing for $1M.

Give folks the ability to contribute, (ideas, code snippets, heck, whole add-on search-based products that Yahoo could then endorse and promote to the benefit of both that person and Yahoo) and then the ability to point to a Yahoo URL that says “Joe helped us blah, which resulted in one of the most used Yahoo apps in the last year” and if you don’t think that’ll be a huge catalyst for increasing interest / loyalty / positive press, etc., you’re smoking something! :)

And as to how to work through the tremendous number of thoughts / random brainstorms / add-on products, etc., guess what - Yahoo has a couple of social tagging assets it’s picked up recently. Since they’re trying to raise interest / engagement, etc. amongst the masses, the masses seem a good place to start! :)

Use Yahoo search, get a reward?



Yahoo reaches out beyond browser

6 01 2006

It has announced plans to allow people to use Yahoo e-mail, messaging and other services on mobile phones and via the TV.

More



Yahoo acquires Del.icio.us

15 12 2005

Another good secondary data point for intuiting product demand, as expressed through easier investing / funding areas, (combining with the Flickr acquisition) or, at least, what someone with access to Yahoo’s pockets _thinks_ is product demand! :)

One I can get this silly Wiki SW installed, related fundings and M&A will definitely be one of the things in the MR section! :)

“Adding to its social networking offerings, Yahoo said that it has acquired del.icio.us, a New York-based startup that allows users to keep links to Internet content and access them from any computer on the web. Financial terms of the deal were not disclosed. Del.icio.us will remain in charge of its site, which also allows users to share their favorite links with others, as well as search through other people’s favorites. The company, which has nine employees, has signed up more than 300,000 users since its inception in 2003. Yahoo also has recently acquired social networking sites Flickr and Upcoming.org.”



An Open Letter to Jerry Yang, Chairman of Yahoo! Inc. Regarding the Arrest of Shi Tao

28 10 2005

For all of us who’ve had to deal with the Chinese Government in relation to content on the Internet and the freedom of information when considering expanding into China, an excellent reminder of the face on our calls when we accede…

Will let the eloquence of the writer speak for itself.



Ahhhhh - Comment Spam!!!!

21 10 2005

I know I am hardly the first blogger to deal with this situation, but wanted to send along a nice, positive “may you roast upon a firey spit” to our friends working with Online Poker and Phentermine, (there, you got your one mention, and no, you’re not getting the links). Now piss off, (and yes, I know perfectly well that not only is there not a chance in hell that these folks are actually listening, but even less of a chance of them actually heeding me, but sometimes a good “shaking your fist at the sky” is important, nonetheless - keeps you strong on why you don’t want to engage in these kinds of business practices when confronted with folks who keep pushing to swim deeper and deeper toward the darkness! :) )

———

For those of you who don’t know what comment spam is, there are some seriously scummy companies - they used to work with porn, where they used to try game my index on ATW.com* all the time - but apparently have found online gaming and prescriptions at least as profitable - out there who build bots to find blogs, and then submit random, utterly unrelated crap as comments to those blogs, which include their links, trying first and foremost to build up their Google PageRank** numbers, as well as hoping to get the maybe one in ten thousand folks who might actually click on to find out what this random non-sequitor is all about to actually engage.

For those blogs / forums that are unmoderated, these links go up, and if Google / Yahoo, etc., haven’t yet detected their most recent bit of random crap, (i.e. they change IP’s, emails, text, doorway pages, etc. all the time, and am sure have gotten smart enough to ensure that the true IP’s are entirely masked, and the ones they submit are sufficiently randomized so as to make it more difficult to connect) for at least a point in time, they get to profit from the connectivity calculations to boost their ranks within the algorithmic portion of these search engines, thereby attracting more extremely cheap leads, (though Teoma, in using their more “segmented only to the query” version of connectivity should at least isolate these idiots to fighting back and forth to only their own sewers).

Is forever the anti-spam / porn / spyware economic problem - there is much more profit for the companies doing this than there is for the companies trying to resist, (where usually doing a better job in dealing with is only a cost***). And so long as this remains the case, (which’ll be nigh unto forever) we’ll have to deal with, and lose the economic value of the time spent in all of us dealing with, (i.e. how much cash could we all generate in the same amount of time it takes us to moderate our blogs / forums to make these things go away and go away and go away…. And yes, I know WordPress 1.5+ has some method of decreasing comment spam, but afraid I haven’t yet been able to get my webhost to upgrade me beyond 1.0.x even after repeated requests - and yes, this indeed may turn out to be enough of an issue for me to move webhosts - or, via the extreme power of inertia - it may not! ;) )
————

* Have I told you how much it hurts my heart every time I have to type the link to ATW anymore? What’s there is nothing more than a tired shell - my Old Girl, as a distinct entity, with its own advantages and disadvantages is long since gone, (though at least adding nicely to Yahoo). It’s as sad as when Disney bought Go.com, gutted it, refused to do any work to keep it up, refused to sell it, (I tried! :( ) and killed it through neglect, (and that wasn’t nearly as interesting a search engine) as happened with:

AV, (I almost never used, but I’m sure I’m far from alone in missing them having their full boolean advanced search - some things are important just to _be_ - as something in the World - even if only 4 people on the planet actually use - this is one of them), as happened with

Hotbot, as happened with

Northern Light, (one of my old personal favorites on the relevance front - from a business model perspective, were clearly always one of the weirdest), as happened with

….,

but as will unfortunately never happen with MSN even though looking at the mistakes that they continue to make that all of us already went through and solved years ago, it probably should, (but MS has to remain MS, and do it their own way - their focus has always been on how things can be best for them, rather than how they can be best for the consumer, and luckily, they have more than enough cash to continue to totally not care, and there are more than enough people whose most important market trait is inertia).

** And yes, I’m well-aware that Google doesn’t actually use PageRank, the algorithm, anymore. Am referring to the PageRank _concept_ - i.e. weighted link popularity to approximate concepts of authority, which I’m sure they’ll always use in one way or another, (if only to keep a tight, well-understood PR message). And if you’re _seriously_ picking these kind of nits, am sure there are plenty of other folks who would be much better foils for random, senseless and otherwise unproductive argument, (i.e. I never understood the point of debating, either).

*** Even for the anti-spyware guys, who do get comped specifically to fight, they get comped to remove stuff, and if that means wiping out a whole mess of false positives, who cares? They don’t get paid to work hard on parsing the nice ones from the nasties, they get paid to make things go away, plain and simple, with the specific exception of never tagging Google or Yahoo since the bad PR would kill them, regardless of the practices of their apps - i.e. did you know that if you have the PageRank button active on your Google toolbar, (which is the default condition) that they’re watching literally every single site that you, your husband, your wife, your children, go to, (though I suppose if your child is an early-pubescent, it might be a good thing to scare him a bit about people watching what he’s watching! ;) )? Did you know further that both Google and Yahoo update their toolbars to do whatever they’ve chosen to do without your knowledge or consent? This stuff certainly scares the bejesus out of me!



Another Hope for Real Search?

3 08 2005

Ok, so what’s actually managed to get me out of a 10-month hiatus to actually put up another blog post? Really, podcasting, (which I’ve been falling in love with over the last 1.5-2 mths) but that’s fodder for another post, (or 2 or 12). But at this precise moment, it’s an article in the Channel Register that’s talking about Yahoo re-assembling some of the old IBM Clever guys again, with speculation toward reviving at least some portion of IBM’s old Clever project.

Why’s this so inspiring? Several reasons. I first actually read about Clever in Scientific American back in ‘98 or so. At the time, even though officially I was (and am) a business guy, I was (and am) a total tech geek, and the beauty of the system that they described was so amazingly apparent in comparison to what was out there at the time, (yes, even our friend Google, who I remember thinking was a “cheap copy” of Clever at the time - ok, “more pragmatic” copy would probably be more appropriate - Clever could take 11 mins at query time, which was, of course, ludicrous, but from deep geekdom, it was like seeing the Mona Lisa and then thinking about a poster of some other girl - the latter was much more practical, but nowhere near as breathtaking - see, told you - was and will always be, first and foremost a math geek, so I very much to this day see beauty in elegance rather than bludgeon) that I literally fell as close to in love with a search technology as one could.

Actually, not too long before the time that that article came out, I had been working on a business plan for a new kind of search engine for the business plan competition as part of my evening MBA with Babson, (back then, winning Babson’s business plan contest was an excellent way of getting real funding and being able to actually make a real company, so we all worked mighty hard on pulling it off). In essence, it was a better version of Direct Hit, before Direct Hit launched, using user clicks as the prime mechanism to improve relevance sorts, but with the addition of a strong user profiling component, so that it only would use the clicks of folks “like you” to define your sort for a given query, and of those people like someone else when they issued the same query.

Knew the marketing side of the business would be much easier, (to Direct Hit’s absolute credit, to this day there is no company’s tagline that I love better than what theirs was - “One Site, Millions of Minds” - perfection - simple, totally got the concept across - wondrous! :) ) so spent 6 months figuring out the tech side, i.e.:

- How much could you know about someone the first time they came to you - what things would be the best to use and to what degree - IP resolution, (removing all entries from Vienna, VA, of course; all the AOL folks) associating the person with the user group for which his search term was most populous, etc., etc.

- How, and to what level, could you refine the user’s profile given his query and click patterns, frequencies, etc., other data that you might be able to infer from offline sources, based on the data you could pull, (most notably, via IP, allowing for the error that the IP is actually where your provider connects, not you, which can radically affect the usefulness of this variable).

- How would you know when the user’s behavior suggested a subclass of whatever class you had him currently a part of vs. when you should migrate him to another segment tree, etc., etc., (hey, I told you I was a geek at heart - the business side is how I try to make things actually come about! :) ).

Anyway, enough of the “Dylan’s Direct Hit before Direct Hit” story for now, (though I still find it interesting that I presented the concept in Wellesley, MA, and shortly thereafter a new company was founded in Wellesley, MA, but that’s something else…. I know, I know, and Kennedy was really killed by a hellish combination of Girl Scouts and escapees from Area 51… ;) ).

The second part of my interest (very short version) is that I was PM for Internet Search for Fast Search & Transfer from nigh unto the beginning in ‘99, (left in ‘01) which was bought out by Overture in ‘02, (I think) and thence by Yahoo, (4 mths thereafter) so if Yahoo is indeed working on bringing at least portions of Clever out of mothballs, and reunifying it with my Old Girl, that makes me happy on so many levels, (we actually did do a deal with IBM, and licensing some of Clever was discussed, but IBM decided they were going to figure out how to use by themselves, or nobody was). I truly miss the old discussions we used to have as to what defines relevance, to whom, what technologies / areas of R&D might improve, etc., etc. Awesome fun stuff to work on, and am working right now on figuring out how best to apply, (with no cash, of course - I have little-to-none, nor do I see a whole slew of VC’s dying to give me some! :) ).

And this time, when I want to do PFI or text P4P, (as I did in ‘00) or, much more importantly, the next thought on monetization, (since back then, I was in a good place to pull off - now, I’d have to be an idiot to go head-to-head vs. Google & Yahoo, but am sure there are plenty of holes around them) I won’t have to worry about speculation from others that doing so would isolate our B2B clients, (even after Google had done the same thing to Yahoo) even given that they had already pushed me from $4.00 per thousand queries down to $1.75 16 months later, (soon fully inverted to “I don’t pay you - you pay me $5.00 per thousand”).

$100M for the technology when Overture bought my Old Girl out, $1.5Bil when Yahoo bought Overture plus my technology 4 mths later, $23Bil+ Google IPO…. oh man, I could have been…. Stop… Not productive, except in once again reminding me that speculation belongs only as a way of educating tests in the actual open market, but it is the market, and not random speculation, that should determine what a company tries to do. And yes, I had Alltheweb.com, which we’d grown to 5.5M queries per day at that point, half of a Lycos, (when Lycos was actually impressive) so rather than costing me $1M a year in infrastructure costs to support, could have been…. Stop…. Again, would’ve, could’ve, should’ve - who cares - it’s done.

Ignore the still-sore spot, (obviously! :) ) read the Clever article. Hope that the guys can figure out how to use some of the better concepts from Clever such that it can respond in less than 11 mins, (i.e. beauty is certainly beauty, but it’s still better to actually make something a reality along a path and get better from there - if something only exists in a lab, it doesn’t exist) unify that with my Old Girl, (now also combined with AV & Inktomi) and bring something extraordinary about.

For me, gives me great hope - not just for Yahoo, (though, as you can tell, I still would love to see my Old Girl glow again - it’s been a bit, certainly now @ ATW.com, she’s barely even a shadow) but more importantly, in adding to the assertion that there indeed is still life in doing Search well. I have no cash, but I don’t care - at this moment, I am more pleased than I’ve been in a long time! :)

Now to figure out the hardest part of the solution that I’ve been trying to figure out for months, if not years - how the heck to work on, after work, while still putting the right amount of time into my wife and daughters, who are much more critical - if you find yourself lucky enough to be married to someone who was with you when you were (at least theoretically) worth a small fortune, and she stays with you when you’re once again worth nothing, without a moment of hesitation or recrimination, (other than the “don’t even talk to me about equity again!” ;) ) hold onto her for dear life - better than one in a million. And if you further are greeted every day when you come home, regardless of whatever happened, with smiles, loving hugs and excited squeals of “Daddy!!!” you’d be a flaming idiot, (and yes, this is preemptive for an elder me, just in case) to endanger that - for any reason - ever.